Good day, students!
It’s amazing to see LinkedIn Learning makeover 100 premium courses and certifications available for free. The best thing is that no registration or credit or debit card information is necessary.
I’ve chosen an entire Customer Service course for you after screening all of the free courses by LinkedIn learning. This is the whole Free learning path that LinkedIn Learning has to offer.
We have no idea how long these courses (or certificates) will be free. We will, however, keep a close eye on LinkedIn Learning and make any necessary updates to this course. As a result, be on the lookout! If you come across any additional free materials, please let us know.
About the Course | Build Your Skills In Customer Service
Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you’re helping, and turn challenging customers into true allies.
What you will learn
- Build key listening skills so your customers feel heard.
- Develop your customer service problem-solving skills.
- Learn to de-escalate challenging situations.
Earn Your Certificate
All 8 Courses in this learning path
1. Customer Service Foundations
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
2. Customer Service: Problem Solving and Troubleshooting
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
3. Building Rapport with Customers
Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
4. Customer Service: Call Control Strategies
Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.
5. Customer Service: Handling Abusive Customers
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
6. Creating Positive Conversations with Challenging Customers
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
7. De-Escalating Conversations for Customer Service
Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer’s frustration, as well as your own.
8. Customer Service: Serving Customers Through Chat and Text
Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.
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